Returns & Exchanges
Due to the perishable nature of our artisanal Japanese snacks, we do not accept returns on food items; however, we are committed to ensuring your satisfaction if products arrive damaged or incorrect. Please review our guided process below to request a replacement or store credit for any eligible order issues.
Document the Issue
Take clear photos of the damaged items and the original shipping packaging to help our quality control team assess the situation.
Submit a Request
Contact our support team within 14 days of delivery through our online portal, providing your order number and the photos taken in the previous step.
Wait for Review
Our boutique specialists will review your claim within 48 business hours to determine eligibility for a refund, replacement, or store credit.
Receive Resolution
Once approved, we will immediately process your replacement shipment or issue a credit to your original payment method, excluding original shipping fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing