Frequently Asked Questions

Everything you need to know about your authentic Japanese snack experience.

Where are your snacks sourced from?

All items at Bokksu Boutique are sourced directly from traditional family-run businesses across Japan to ensure authentic flavor and high quality.

How long does international shipping take?

Standard international shipping typically takes 7-14 business days. You will receive a tracking number as soon as your order leaves our Tokyo warehouse.

Are there options for people with food allergies?

We provide detailed ingredient lists and common allergen warnings on every product page. However, many snacks are processed in facilities that handle nuts, wheat, and soy.

What is your return policy for food items?

Due to the perishable nature of our products, we cannot accept returns. If your order arrives damaged or incorrect, please contact our support team within 48 hours for a replacement.

Do you offer gift wrapping or personalized notes?

Yes, we offer premium Japanese-style gift wrapping and custom message cards that can be added to your order during the checkout process.

Are the snacks inside the boxes vegetarian-friendly?

We offer a curated selection of vegetarian-friendly snacks. You can use the 'Vegetarian' filter on our collection pages to find suitable treats.